AMAL JOY

Welcome to my CV & Portfolio. Please take a moment to browse my bio, skills, and professional experience. It’s my firm belief that a good challenge offers an opportunity to develop and improve, which is why I make a point of seeking out new ones in the professional realm as well as in my personal life. Contact me directly to discuss more...

ABOUT ME

Tech Enthusiast | 🎓 Electronics & Communication Engineering Graduate | 💼 Maersk Professional | 🌍 Wayanad Native

I'm Amal, a Wayanad-born individual with a passion for cutting-edge technologies and a journey that spans across the dynamic realms of the corporate world. Armed with a degree in Electronics and Communication Engineering, I've carved my professional path within the renowned global conglomerate, Maersk.

My professional odyssey commenced at Maersk as a Pricing Analyst, where I honed my analytical skills and developed a keen understanding of the intricate logistics industry. Over the years, I've navigated through diverse roles, transitioning into Functional Testing, Revenue Transformation, Process Trainer and Project Management. Each step has contributed to my holistic understanding of the business landscape.

Currently, I find myself at the forefront of innovation as the Product Owner for Immersive Technologies at Maersk Training. In this dynamic role, I lead a talented team of XR designers and developers, steering the design and management of cutting-edge XR products tailored for training purposes. Our focus extends to the Maritime, Oil & Gas, Wind, and Crisis Management sectors.

As a strategic leader, I thrive on the challenge of crafting immersive and effective solutions for training within these critical industries. Leveraging augmented and virtual reality, we aim to revolutionize the learning experience, enhancing safety, efficiency, and preparedness.

Join me on this exciting journey where we harness technology to redefine training paradigms in the ever-evolving domains of Maritime, Oil & Gas, Wind, and Crisis Management.

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PROFESSIONAL HISTORY

My work experience

PRODUCT OWNER,
MAERSK TRAINING

September 2023 - Present

At the forefront of innovation as the Product Owner for Immersive Technologies at Maersk Training. In this dynamic role, I lead a talented team of XR designers and developers, steering the design and management of cutting-edge XR products tailored for training purposes. Our focus extends to the Maritime, Oil & Gas, Wind, and Crisis Management sectors.

CUSTOMER SERVICE EXECUTIVE,
MAERSK TRAINING I

May 2022 - September 2023

Handling LMS developments using Articulate 360 and LMS platform. Also working on training administration for maritime and energy related courses. Working on enhancing customer experience by bringing Power BI solutions in dashboards. Procurement and asset maintenance is also part of course administration.

SPECIALIST,
MAERSK

May 2021 - May 2022

Handling Maersk Rate sheets team as SME reporting to the team manager. Also integrating Maersk rate structures with the recently acquired Hamburg Sud carrier to represent same organizational goals. Playing focal role of Fresh pass project for Canada Cold Chain Logistics and US TANK container export rate sheets.

SENIOR
PROCESS EXPERT
MAERSK

May 2020 - April 2021

Acted as Team SPOC for North America and Africa regional rate sheets. Piloted Fresh export project for Canada cold chain logistics. Started a rate sheet project for NAM 20TANK container exports. Improved team engagement and bonding through empowerment activities and acted as the owner of team newsletter.

PROCESS EXPERT
MAERSK

May 2019 - April 2020

Acted as SPOC for North America regional rate sheets. Created good rapport with the regional revenue management team and worked for the improvement of rate sheet turn around time and revenue improvements.

SENIOR ASSOCIATE,
MAERSK

June 2017 - April 2019

Part of Maersk rate sheets team and rate sheet enhancement team reporting to the team leader with a dotted line reporting to center transformation team. Active part in the functional testing and training of new evolved application for rate sheet execution.

AMAZON FBA CONSULTANT,
SUTHERLAND GLOBAL SERVICES

June 2015 - May 2017

Fulfilled by Amazon business consultant for Amazon US in Sutherland (An Amazon partnered site). Handling seller queries and customer emails to ensure smooth business functionalities and customer satisfaction. Also a part of Amazon FC product maintenance by remote analysis for FBA customers.

Certifications